Due to the rising number of cases of COVID-19 in the area we are going to be changing the workflow of the practice. We are doing this in an effort to continue to provide quality medical care while keeping you and your family safe. Effective Monday March 16, only members of The Animal Hospital staff will be permitted inside the hospital building. We appreciate your understanding of this.
For scheduled medical and surgical appointments:
-Please call us when you arrive in the parking lot and remain in your vehicle.
-A care professional associated with your appointment will discuss your needs by phone when you arrive. At the end of the phone conversation, a care professional will come to the parking lot to bring your pet into the building for evaluation.
-After the medical team evaluates your pet, you will receive a phone call from your veterinarian to discuss recommendations and a plan moving forward. Verbal consent for treatment and diagnostics will be authorized via this phone call.
-Once the care of your pet is complete, the discharge process will be discussed. At that time a customer service representative will discuss payment options.
-We understand that extenuating circumstances will arise and we will work with you to accommodate these situations.
Food and medication pick up:
-Please call ahead and allow 24-48 hours for us to prepare the product.
-Call us when you arrive to the hospital parking lot and we will either bring the medication to your car or leave it in the medication pick up box (only if prearranged).
-By the middle of April, you will be able to order your pets’ medications and food through our new online pharmacy with home delivery! More to come on this.
-If you are an established patient, ask our team about our telemedicine option.
-More to come on this soon!
We know that this will be a significant change for everyone and we appreciate your patience as we work together to reduce the impact of this virus on our community.
The Centers for Disease Control have a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
The Doctors and Staff of The Animal Hospital